We often get support tickets that say a customer was charged the wrong shipping price.
Please note the following:
1) A user MUST enter their address FIRST in the address boxes.
2) The address MUST be a valid and serviceable address by UPS/FEDEX/USPS.
If those two things are true, the options should show up in a few seconds after the address is verified through the Vendor api and is a valid address that is serviceable in the proper amount of days (i.e.1-2 days). For example, a "rural" address in Oklahoma that is not serviceable by Next day would not have Next day show as an option.
If your still having issues or results that are different from the above and you wish for us to further investigate, please provide the following items:
- Customers full bill to address
- Customers full ship to address (if different than bill to)
- Items that are in the customers cart
- Any discount or coupon codes (if the customer used any)
Shipping rates are calculated on a variety of factors among the above items. Without all the items above we will not be able to start troubleshooting.